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Product design frameworks and essays

How to elevate your design critiques
A three-step framework to constructively get the best out of everyone, instead of cutting people down to size.
We love to hate Clippy - but what if Clippy was right?
How Clippy shaped the design world
Dear fitness tracker designers
The gentle art of compassionate design for quantitative health
Find the numbers in qualitative research
Qualitative research gets a bad rap as being time-consuming or all warm and fuzzy but there are ways to add some quant love.
How to test your biggest assumptions
Often we think we're onto a good thing and we go straight to development, but that's the very reason to pause.